Shift Supervisor — Lead Team & Customer Experience

Pet Supplies Plus; Lake Wood (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pet Supplies Plus in North Carolina is seeking a Shift Supervisor to support store management and lead the team during assigned shifts. This entry-level leadership role serves as Manager on Duty, ensuring neighbor service, animal care, safety, and operational execution are met daily.

The position emphasizes hands-on coaching, task delegation, and collaboration with teammates. Retail or customer service experience is desirable, with growth opportunities within a locally owned Pet Supplies Plus

Qualifications

• Experience in retail or customer service preferred.
• Leadership experience preferred but not required.
• Strong communication, organization, and customer service skills.

Responsibilities

• Serve as Manager on Duty and provide direction to team during shifts.
• Lead by example to ensure neighbor service, teamwork, and productivity.
• Assign tasks, follow up, and provide real-time coaching.
• Assist with training and onboarding of team members.
• Execute opening/closing procedures, cash handling, and back-office duties.
• Support stocking, merchandising, inventory accuracy, and store recovery.
• Maintain cleanliness, animal care, safety, and store conditions.
• Communicate concerns to store management.
• Perform approved services (e.g., nail trims) when trained.

Skills

Leadership

Communication

Customer Service

Team Coordination

Organizational Skills

Job description

Pet Supplies Plus in North Carolina is seeking a Shift Supervisor to support store management and lead the team during assigned shifts. This entry-level leadership role serves as Manager on Duty, ensuring neighbor service, animal care, safety, and operational execution are met daily.

The position emphasizes hands-on coaching, task delegation, and collaboration with teammates. Retail or customer service experience is desirable, with growth opportunities within a locally owned Pet Supplies Plus