Shift Supervisor & Customer Experience Lead

KPH HEALTHCARE SERVICES, INC; Essex (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Supervisor to provide leadership in the absence of store management and ensure daily operations run smoothly across shifts.

Key duties include supervising the store crew, opening and closing procedures, resolving customer service issues, and completing mandatory regulatory trainings.

This role emphasizes strong teamwork, adherence to policies, and proactive problem-solving to maintain excellent customer experiences.

Responsibilities

• Fulfill all duties listed for a Customer Experience Advocate.
• Carry out opening and closing procedures in the absences of store management.
• Supervise store crew by directing activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job description

KPH Healthcare Services, Inc. is seeking a Supervisor to provide leadership in the absence of store management and ensure daily operations run smoothly across shifts.

Key duties include supervising the store crew, opening and closing procedures, resolving customer service issues, and completing mandatory regulatory trainings.

This role emphasizes strong teamwork, adherence to policies, and proactive problem-solving to maintain excellent customer experiences.