Shift Supervisor & Customer Experience Lead

KPH HEALTHCARE SERVICES, INC; Village of Liverpool (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a dedicated supervisor to lead in the absence of store management. The role involves upholding standards, guiding staff, and ensuring smooth operations on shift.

Responsibilities include carrying out opening and closing procedures, supervising crew, resolving customer service issues, and completing mandatory training programs. A proactive leader who can represent management when needed will thrive in this role.

Qualifications

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store's crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. is seeking a dedicated supervisor to lead in the absence of store management. The role involves upholding standards, guiding staff, and ensuring smooth operations on shift.

Responsibilities include carrying out opening and closing procedures, supervising crew, resolving customer service issues, and completing mandatory training programs. A proactive leader who can represent management when needed will thrive in this role.