Shift Lead: Customer Experience & Team Leadership

KPH Healthcare Services Inc.; Town of Cicero (NY); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

KPH Healthcare Services Inc. is seeking a Supervisor to provide leadership in the absence of store management on assigned shifts. The role includes guiding crew, ensuring daily operations run smoothly, and upholding customer service standards.

You will perform opening and closing procedures, address customer service issues, and ensure mandatory regulatory training is completed. This position requires proactive collaboration with management and adherence to company policies.

Formación

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or higher.
• 2+ years previous experience in related position.

Responsabilidades

• Provide supervisory leadership in the absence of store management.
• Open and close procedures in the absence of store management.
• Supervise store crew by assigning, directing and following up on activities.
• Represent management in resolving customer service issues.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Conocimientos

Customer service

Leadership

Shift management

Conflict resolution

Educación

High School Diploma or GED

AS Degree preferred

Descripción del empleo

KPH Healthcare Services Inc. is seeking a Supervisor to provide leadership in the absence of store management on assigned shifts. The role includes guiding crew, ensuring daily operations run smoothly, and upholding customer service standards.

You will perform opening and closing procedures, address customer service issues, and ensure mandatory regulatory training is completed. This position requires proactive collaboration with management and adherence to company policies.