Shift Supervisor & Customer Experience Lead

KPH HEALTHCARE SERVICES, INC; City of Plattsburgh (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a supervisor who provides leadership in the absence of store management. This role typically carries authority on a shift-by-shift basis and ensures smooth operations.

Key duties include opening and closing procedures, supervising crew, resolving customer service issues, and completing mandatory trainings. The position supports daily customer experience and compliance across the site.

Qualifications

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. is seeking a supervisor who provides leadership in the absence of store management. This role typically carries authority on a shift-by-shift basis and ensures smooth operations.

Key duties include opening and closing procedures, supervising crew, resolving customer service issues, and completing mandatory trainings. The position supports daily customer experience and compliance across the site.