Shift Lead & Customer Experience Supervisor

KPH HEALTHCARE SERVICES, INC; Town of Malone (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a supervisor to provide leadership in the absence of store management. The role includes opening/closing duties, supervising the crew during shifts, and addressing customer service issues to maintain quality service.

The position emphasizes completing required trainings and adhering to regulatory standards. Ideal candidate demonstrates effective team coordination and the ability to step in for management when needed, ensuring smooth store operations and

Qualifications

• Supervisory ability to act in absence of store management.
• Familiarity with opening/closing procedures.
• Ability to resolve customer service issues effectively.
• Commitment to completing mandatory trainings.

Responsibilities

• Fulfill duties of Customer Experience Advocate as needed.
• Open/close procedures in absence of management.
• Supervise crew in absence of store management and direct activities.
• Represent management to resolve customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned by store leadership.

Skills

Supervisory leadership

Customer service

Shift coverage

Team supervision

Regulatory training

Job description

KPH Healthcare Services, Inc. is seeking a supervisor to provide leadership in the absence of store management. The role includes opening/closing duties, supervising the crew during shifts, and addressing customer service issues to maintain quality service.

The position emphasizes completing required trainings and adhering to regulatory standards. Ideal candidate demonstrates effective team coordination and the ability to step in for management when needed, ensuring smooth store operations and