Shift Lead & Customer Experience Advocate

KPH HEALTHCARE SERVICES, INC; Town of New Hartford (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

KPH Healthcare Services, Inc. seeks a shift supervisor to lead operations in the absence of store management. The role involves supervising crew, handling opening/closing procedures, and resolving escalated customer service issues to maintain service quality.

The position emphasizes completing mandatory training and adhering to regulatory requirements while performing other duties as assigned to support store performance.

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. seeks a shift supervisor to lead operations in the absence of store management. The role involves supervising crew, handling opening/closing procedures, and resolving escalated customer service issues to maintain service quality.

The position emphasizes completing mandatory training and adhering to regulatory requirements while performing other duties as assigned to support store performance.