Shift Supervisor & Customer Experience Lead

KPH HEALTHCARE SERVICES, INC; Town of Mexico (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

KPH Healthcare Services, Inc. seeks a supervisor to provide leadership in the absence of store management and to ensure smooth daily operations. The role includes stepping in for opening/closing procedures and directing the store crew to complete tasks while management is away.

The position requires representing management to resolve customer service issues and completing mandatory trainings. Additional duties may be assigned as needed.

Qualifications

• Supervisory leadership in the absence of store management.
• Open/close procedures during management absences.
• Ability to supervise crew and direct activities in the absence of store management.
• Represent management in resolving customer service issues.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Carry out opening and closing procedures when management is absent.
• Supervise store crew by directing and following up on tasks in the absence of management.
• Represent management to resolve customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job description

KPH Healthcare Services, Inc. seeks a supervisor to provide leadership in the absence of store management and to ensure smooth daily operations. The role includes stepping in for opening/closing procedures and directing the store crew to complete tasks while management is away.

The position requires representing management to resolve customer service issues and completing mandatory trainings. Additional duties may be assigned as needed.