Shift Supervisor: Customer Care & Team Leader

Taco Bell; Fort Worth (TX); On-site; USD 12,000 - 18,000; Full time

Job summary

Taco Bell is seeking a motivated team member to support RGM by running shifts and maintaining high standards of service. You’ll take ownership, work self-sufficiently, and help others when needed.

The role emphasizes guest satisfaction, food safety, and efficient operations across all shift tasks. Responsibilities include executing the MIC routine, ensuring Shift Excellence, maintaining appearance and uniforms, resolving customer issues, and collaborating with team members to deliver fast,

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat, clean appearance and wear the uniform.
• Demonstrate that customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive relations.
• Greets customers with a smile and speaks politely.
• Work with urgency and with management and fellow employees.
• Cooperate with peers and help others when needed.
• Demonstrate a positive, enthusiastic attitude with co-workers.

Skills

Customer service

Team leadership

Food safety

Shift supervision

Problem solving

Attendance

Job description

Taco Bell is seeking a motivated team member to support RGM by running shifts and maintaining high standards of service. You’ll take ownership, work self-sufficiently, and help others when needed.

The role emphasizes guest satisfaction, food safety, and efficient operations across all shift tasks. Responsibilities include executing the MIC routine, ensuring Shift Excellence, maintaining appearance and uniforms, resolving customer issues, and collaborating with team members to deliver fast,