Shift Lead - Restaurant Operations & Team Leader

Taco Bell; Andover (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell is seeking a proactive team member to support the Restaurant General Manager by running shifts efficiently and maintaining high standards of service. The role emphasizes ownership, problem-solving, and guiding fellow Team Members to deliver a top-notch guest experience.

Key responsibilities include executing the MIC routine, ensuring Shift Excellence tasks are completed, enforcing appearance and uniform standards, maintaining food safety and order accuracy, and resolving guest concerns

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Skills

Team leadership

Customer service

Shift management

Food safety

Job description

Taco Bell is seeking a proactive team member to support the Restaurant General Manager by running shifts efficiently and maintaining high standards of service. The role emphasizes ownership, problem-solving, and guiding fellow Team Members to deliver a top-notch guest experience.

Key responsibilities include executing the MIC routine, ensuring Shift Excellence tasks are completed, enforcing appearance and uniform standards, maintaining food safety and order accuracy, and resolving guest concerns