Shift Lead - Customer-First Restaurant Ops Leader

Taco Bell; Hays (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell in Kansas is seeking a proactive Support the RGM by running great shifts. This role emphasizes ownership, problem solving, and guiding team members to deliver fast, friendly service.

You'll ensure team adherence to the MIC routine, maintain cleanliness, handle customer concerns with a positive attitude, and support cash control, inventory, and labor management while upholding health and safety standards.

Qualifications

• Be at least 18 years old.
• Must pass background check and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry trash.
• Able to clean the parking lot and grounds.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during shifts.

Responsibilities

• Execute the MIC (Manager-In-Charge) routine and ensure People, Customers and Service responsibilities are completed.
• Ensure Shift Excellence tasks are completed for assigned positions.
• Ensure employees present neat appearance and wear uniform.
• Demonstrate customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive relations.
• Greet customers with a smile; be polite and pleasant.
• Work with urgency and with management and peers as part of a team.
• Provide feedback to RGM on team performance and participate in training.

Skills

People leadership

Customer service

Teamwork

Communication

Attention to detail

Tools

Cash register operation

Job description

Taco Bell in Kansas is seeking a proactive Support the RGM by running great shifts. This role emphasizes ownership, problem solving, and guiding team members to deliver fast, friendly service.

You'll ensure team adherence to the MIC routine, maintain cleanliness, handle customer concerns with a positive attitude, and support cash control, inventory, and labor management while upholding health and safety standards.