Shift Supervisor

The Walker Group; Virginia Beach (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Competitive salary

Dental insurance

Job summary

The Walker Group is seeking a proactive Floor Supervisor to manage daily operations on designated shifts at our Virginia Beach location. You will lead staff, ensure smooth operations, and deliver exceptional guest experiences.

Ideal candidates have supervisory experience in the food & beverage industry, strong leadership, and excellent customer service skills. This role requires flexibility to work nights, weekends, and holidays as needed.

Qualifications

• Supervisory experience in food & beverage environments.
• Strong leadership and team-motivation skills.
• Excellent customer service and communication abilities.

Responsibilities

• Oversee shift operations and coordinate front and back of house.
• Direct staff activities and manage performance and staffing levels.
• Address customer issues promptly to ensure guest satisfaction.

Skills

Staff supervision

Leadership

Customer service

Communication

Cash handling

POS systems

Tools

POS systems

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Dental insurance

Position Overview

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.