Shift Supervisor

Jobtailor; Scranton (Lackawanna County); On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor in Scranton seeks an Assistant General Manager to lead store personnel, achieve performance metrics, and ensure smooth daily operations.

You will supervise staff, uphold brand standards, enforce SOPs, manage inventory, handle escalations, and maintain safety and confidentiality while delivering excellent customer service.

Qualifications

• Prior management experience in retail or customer service a plus.
• Must pass level 1 and level 2 background checks.
• Must be at least 21 years old.

Responsibilities

• Assist leadership of store personnel and supervise staff.
• Open/close procedures and key-holding duties.
• Maintain brand standards and visual merchandising.
• Ensure regulatory compliance with state-specific regulations.
• Manage inventory and resolve customer issues.

Skills

Retail Management Experience

Cash Handling Experience

Interpersonal Skills

Training and Development

Regulatory Compliance

Education

High School Diploma

Valid Driver’s License

Tools

Computers

Scanners

Printers

Telecommunication Devices

Job description

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Perform key-holding supervisor duties, including opening and closing procedures
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure regulatory compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Strong interpersonal skills and professionalism
• Ability to maintain confidentiality and discretion
• Conversational English proficiency
• Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices
• Ability to comprehend safety procedures
• Valid driver’s license and passing MVR background check required for delivery locations only
• Must pass level 1 and level 2 background checks
• Must be at least 21 years of age
• Ability to function independently and work flexibly with personal integrity
• Ability to work with patrons of different ages, abilities, and emotional or hostile states
• Ability to move throughout the facility, including tight spaces
• Ability to push, pull, lift, carry, and position objects up to 50 lbs.
• Ability to ascend and descend stools, ladders, and steps
• Visual and auditory acuity, with or without job aids

Core Competencies

Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining brand standards. Proficient in coaching and developing staff while effectively managing inventory and customer relations.

Highest-signal resume keywords

• Retail Management Experience
• Cash Handling Experience
• Regulatory Compliance
• Interpersonal Skills
• Training and Development

Hard Skills

• Key-Holding Supervisor Duties
• Inventory Management
• Visual Merchandising
• Safety Procedures Comprehension
• Electronic Equipment Operation

Soft Skills

• Strong Interpersonal Skills
• Professionalism
• Confidentiality and Discretion
• Flexibility
• Problem Resolution

Certifications & Qualifications

• High School Diploma
• Valid Driver’s License

Industry Keywords

• Retail Operations
• Customer Service
• SOP Enforcement
• Performance Metrics
• Staff Supervision

Tools & Technologies

• Computers
• Scanners
• Printers
• Telecommunication Devices