Shift Supervisor

Jobtailor; Guadalupe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Guadalupe, AZ is seeking a capable store leader to assist the General Manager and supervise store personnel. You will drive daily operations to meet KPIs while upholding brand standards and regulatory compliance to deliver an exceptional customer experience.

The role requires strong cash handling, English communication, and the ability to work independently with integrity. You will oversee inventory, SOps adherence, and staff development in a fast-paced retail environment.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service.
• Cash handling experience.
• Ability to communicate in conversational English.
• Valid driver's license and ability to pass background checks.

Responsibilities

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel.
• Achieve key performance metrics and ensure efficient daily store operations.
• Ensure regulatory compliance while delivering an exceptional customer experience.
• Handle opening and closing procedures and supervise staff and retail processes.
• Maintain brand standards in visual merchandising.
• Review, communicate, and ensure compliance with company SOPs and state-specific regulations.
• Coach, train, and develop the team on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Retail Management

Customer Service

Regulatory Compliance

Cash Handling

Team Development

Education

High School Diploma

Tools

Computers

Scanners

Printers

Telecommunication Devices

Job description

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance while delivering an exceptional customer experience
• Handle opening and closing procedures and supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and ensure compliance with company SOPs and state-specific regulations
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service
• Prior cash handling experience
• Strong interpersonal skills and professionalism
• Ability to communicate in conversational English
• Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices
• Ability to interact respectfully and politely with customers and team members
• Valid driver's license and ability to pass an MVR background check for delivery locations
• Ability to pass level 1 and level 2 background checks
• Must be at least 21 years of age
• Ability to function independently with flexibility and personal integrity
• Ability to work effectively with residents, personnel, and support agencies
• Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying hostility
• Ability to move throughout the entire facility, including tight spaces
• Ability to push, pull, lift, carry, and position objects up to 50 lbs.
• Ability to ascend and descend stools, ladders, and steps, and position self or objects at floor level
• Visual and auditory acuity with or without job aids

Core Competencies

Demonstrates strong leadership and management skills in retail operations, ensuring compliance with regulations and company standards while delivering exceptional customer service. Capable of training and developing staff, managing inventory, and maintaining professional relationships with business partners.

Highest-signal resume keywords

• Retail Management Experience
• Customer Service Excellence
• Regulatory Compliance
• Cash Handling Experience
• Team Development

ATS Optimization Keywords

Hard Skills

• Inventory Management
• Opening and Closing Procedures
• Visual Merchandising
• SOP Compliance
• Electronic Equipment Operation

Soft Skills

• Interpersonal Skills
• Professionalism
• Flexibility
• Integrity
• Conflict Resolution

Certifications & Qualifications

• High School Diploma
• Valid Driver's License

Industry Keywords

• Retail Operations
• Customer Experience
• Staff Supervision
• Patient Issues Management
• Confidentiality

Tools & Technologies

• Computers
• Scanners
• Printers
• Telecommunication Devices