Shift Supervisor

Jobtailor; Pennsylvania; On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Store Supervisor to assist the General Manager with leadership and day-to-day oversight of store personnel in a Pennsylvania location. You will help meet performance metrics, maintain brand standards, and ensure smooth daily operations in a fast-paced retail setting.

You will train staff, enforce SOPs, manage inventory, and handle customer issues and escalations while maintaining confidentiality and regulatory compliance.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Prior cash handling experience.

Responsibilities

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel.
• Help achieve key performance metrics and ensure efficient daily store operations.
• Assume key-holding supervisor duties for opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state-specific regulations.
• Review, communicate, and enforce company SOPs and communicate changes to employees.
• Provide coaching, training, and development focused on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Retail Management Experience

Cash Handling Experience

Interpersonal Skills

Training and Development

Regulatory Compliance

Performance Metrics

Education

High School Diploma

Tools

Scanner

Printer

Computer

Telecommunication Devices

Job description

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Help achieve key performance metrics and ensure efficient daily store operations
• Assume key-holding supervisor duties for opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure regulatory compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Strong interpersonal skills and professionalism
• Ability to uphold strict confidentiality and discretion
• Conversational English proficiency
• Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
• Must possess a valid driver’s license and pass an MVR background check (delivery locations only)
• Must be able to pass Level 1 and Level 2 background checks
• Must be at least 21 years of age
• Must function independently and demonstrate flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
• Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying hostile attitudes
• Ability to move throughout the facility and work in tight spaces
• Ability to push, pull, lift, carry, and position objects up to 50 lbs.
• Ability to ascend and descend stools, ladders, and steps
• Visual and auditory acuity with or without job aids

Core Competencies

Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and maintaining brand standards. Capable of providing training and development while effectively managing inventory and resolving customer issues.

Highest-signal resume keywords

• Retail Management Experience
• Cash Handling Experience
• Regulatory Compliance
• Interpersonal Skills
• Training and Development

Hard Skills

• Inventory Management
• Visual Merchandising
• SOP Enforcement
• Electronic Equipment Operation
• Background Check Compliance

Soft Skills

• Professionalism
• Confidentiality
• Flexibility
• Integrity
• Customer Service

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Retail Operations
• Customer Service
• Key-Holding Supervisor
• Performance Metrics
• Emotional Distress Management

Tools & Technologies

• Computer
• Scanner
• Printer
• Telecommunication Devices