Shift Operations Specialist

Spotless Brands LLC; Castle Rock (CO); On-site; USD 17,000 - 21,000; Full time

Job summary

Spotless Brands LLC is seeking a Shift Lead at our car wash facility to support daily operations and assist the Site Manager. This role provides hands-on operational experience and focuses on execution, team support, and safety.

As a key holder, you will help with opening/closing procedures, guide the team during shifts, promote memberships, and ensure quality service while following company protocols.

Qualifications

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment preferred
• Must be at least 16 years of age
• Valid driver’s license preferred (may be required depending on location)
• Must meet all required certification and regulatory compliance standards
• Must be able to pass a background check

Responsibilities

• Execute assigned operational tasks and support site leadership
• Provide direction to team members during shifts
• Escalate issues to Site Manager or Assistant Manager
• Greet customers and promote memberships and promotions
• Demonstrate knowledge of car wash packages, pricing, promotions, and processes
• Safely operate car wash equipment and train others
• Monitor vehicle entry/exit and ensure safe experiences
• Delegate tasks to team members and monitor efficiency
• Maintain cleanliness of facility and equipment areas
• Perform routine cleaning and maintenance tasks
• Support opening/closing procedures per company protocol
• Serve as a keyholder and assist with site security
• Address customer issues to management as needed
• Enforce safety procedures and operating standards
• Perform other duties to support site operations

Skills

Customer service

Team leadership

Communication

Conflict resolution

Time management

Equipment operation

Data entry

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

Spotless Brands LLC is seeking a Shift Lead at our car wash facility to support daily operations and assist the Site Manager. This role provides hands-on operational experience and focuses on execution, team support, and safety.

As a key holder, you will help with opening/closing procedures, guide the team during shifts, promote memberships, and ensure quality service while following company protocols.