Car Wash Shift Lead - Operations & Guest Experience

Spotless Brands LLC; Zanesville (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Spotless Brands LLC in Ohio is seeking a Shift Lead to support daily site operations. This non-exempt, full-time role focuses on executing procedures, directing workflows, and ensuring safety, customer service, and quality during assigned shifts.

As a key holder, you will assist opening and closing under guidance from site leadership, train teammates on routines, and help maintain cleanliness and equipment—without staff decisions or strategic duties.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Leadership experience in customer-facing or operational environments preferred.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).
• Must meet all required certification and regulatory compliance standards applicable to the role.
• Must be able to successfully pass a background check.

Responsabilités

• Execute assigned operational tasks and support site leadership.
• Direct team members during shifts as delegated by site management.
• Escalate staffing, customer service, or operational issues to leadership.
• Greet customers with professionalism and promote programs and promotions.
• Demonstrate knowledge of car wash packages, pricing, promotions, and processes.
• Safely operate and train others on car wash equipment and chemicals.
• Monitor vehicle entry/exit procedures to ensure safe experiences.
• Delegate team members to workstations and monitor productivity.
• Maintain cleanliness and upkeep of the facility and equipment.
• Perform quality control checks on interior and exterior cleaning standards.

Connaissances

Instruction

Conflict resolution

Customer engagement

Team motivation

Delegation

Time management

Technical aptitude

Communication skills

Formation

High School Diploma or equivalent

Outils

MS Excel

Description du poste

Spotless Brands LLC in Ohio is seeking a Shift Lead to support daily site operations. This non-exempt, full-time role focuses on executing procedures, directing workflows, and ensuring safety, customer service, and quality during assigned shifts.

As a key holder, you will assist opening and closing under guidance from site leadership, train teammates on routines, and help maintain cleanliness and equipment—without staff decisions or strategic duties.