Shift Operations Leader (Maintenance & Customer Care)

Ryder; Schertz (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Ryder in Schertz, TX seeks an Operations Supervisor to assist the Operations Manager in leading a shift, supervising technicians and service staff, and ensuring customer needs are met while balancing safety, quality, and financial targets.

The role develops staff capabilities, adheres to Ryder policies, and may prepare incumbents for higher operations management roles. Strong planning, communication, and shop-floor leadership are essential.

Qualifications

• HS diploma or GED required; associate or bachelor’s degree preferred.
• Supervisory experience in a maintenance/shop environment is preferred.
• Experience with a shop and Ryder policies is advantageous.

Responsibilities

• Oversee shift operations and personnel to meet objectives.
• Manage workflow, scheduling, and allocation of technicians.
• Monitor customer satisfaction, safety, and quality targets.
• Control costs and manage location P&L and maintenance initiatives.

Skills

Vehicle diagnostics knowledge

Microsoft Office

Education

HS diploma/GED

Associate’s degree (preferred)

Bachelor’s degree (preferred)

Job description

Ryder in Schertz, TX seeks an Operations Supervisor to assist the Operations Manager in leading a shift, supervising technicians and service staff, and ensuring customer needs are met while balancing safety, quality, and financial targets.

The role develops staff capabilities, adheres to Ryder policies, and may prepare incumbents for higher operations management roles. Strong planning, communication, and shop-floor leadership are essential.