Shift Operations Leader — Fast, Safe, Guest Experience

McDonald's Restaurants Limited; Morristown (VT); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

McDonald’s Corporation is seeking a Certified Swing Manager to lead restaurant operations on assigned shifts, ensuring safety, efficiency and brand standards. The role directs crew, assigns positions, and manages floor activities to deliver fast, friendly service across drive-thru, counter, kiosk, mobile order and curbside.

You will monitor service speed, food quality and hospitality, enforce sanitation and safety, optimize labor deployment, coach teammates, document incidents and address guest

Qualifications

• Proven leadership in fast-paced restaurant settings.
• Strong knowledge of food safety procedures and HACCP basics.
• Ability to manage labor and costs while delivering quality service.

Responsabilités

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members, assign positions, and manage floor operations.
• Monitor speed of service, order accuracy, food quality, and hospitality.
• Enforce food safety procedures and cleanliness standards.
• Manage labor deployment and control costs to meet sales targets.
• Train and coach crew members on procedures and brand standards.
• Communicate shift performance and needs with General Manager and leadership team.
• Document incidents and resolve guest complaints professionally.
• Balance people, performance, and procedures to deliver safe food and great service.

Connaissances

Leadership

Operations management

Food safety

Customer service

Team coaching

Description du poste

McDonald’s Corporation is seeking a Certified Swing Manager to lead restaurant operations on assigned shifts, ensuring safety, efficiency and brand standards. The role directs crew, assigns positions, and manages floor activities to deliver fast, friendly service across drive-thru, counter, kiosk, mobile order and curbside.

You will monitor service speed, food quality and hospitality, enforce sanitation and safety, optimize labor deployment, coach teammates, document incidents and address guest