Shift Operations Leader: Fast, Safe, Friendly Service

McDonald's Restaurants Limited; South Burlington (VT); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald's Corporation and McDonald's USA, LLC seek a Certified Swing Manager to lead shift operations, ensure quality, service, and cleanliness, and uphold brand standards. The role emphasizes safe food handling, teamwork, and effective communication with the restaurant leadership.

The Swing Manager directs crew activities, monitors speed and accuracy, and helps create a welcoming environment across drive-thru, front counter, kiosk, mobile order, and curbside channels.

Qualifications

• Experience leading shift teams preferred.
• Ability to oversee daily restaurant operations.
• Commitment to safety, quality and guest satisfaction.

Responsibilities

• Direct shift crew, assign roles and supervise floor operations.
• Monitor service speed, order accuracy, food quality and hospitality.
• Enforce food safety programs and cleanliness standards.
• Manage labor to align with sales and control costs.
• Provide coaching and performance feedback to staff.
• Communicate shift results and issues with the General Manager.

Skills

Leadership

Operations management

Customer experience

Staff training

Tools

POS systems

Cash handling

Job description

McDonald's Corporation and McDonald's USA, LLC seek a Certified Swing Manager to lead shift operations, ensure quality, service, and cleanliness, and uphold brand standards. The role emphasizes safe food handling, teamwork, and effective communication with the restaurant leadership.

The Swing Manager directs crew activities, monitors speed and accuracy, and helps create a welcoming environment across drive-thru, front counter, kiosk, mobile order, and curbside channels.