Shift Operations Lead — Process & Team Coach

Gopuff Becomes First Instant Commerce Company; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

Gopuff is seeking a Process Lead for our Operations team in Philadelphia. Reporting to the Site Leader or Manager, you will lead the Pack and Receive and Kitchen teams during your shift, coaching and motivating the team to deliver fast, accurate orders and an excellent customer experience.

You will oversee day-to-day operations, complete checklists, train new associates, manage shift coverage, and troubleshoot issues to keep deliveries on time.

Qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
• 1+ years of experience in improving processes and efficiencies; ServeSafe Certification highly preferred
• Availability during peak hours 5pm–3am and weekends
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Spanish fluency preferred

Responsibilities

• Pack orders and receive inbound inventory during low vol periods
• Completing ICQA in low vol periods
• Support the associate team in shift coverage and use of equipment
• Quarterback and direct all associate activities during the shift
• Escalate site issues to leadership and Live Monitoring for assistance
• Ensure completion of close/open checklists for OA team
• Oversee execution of all facility operations and delivery processes for your shift
• Develop and train new associates within site and kitchen
• Manual intervention of driver routing & dispatching
• Shelf move activities for reorganization & backstock
• Execute site-specific projects or initiatives including audits
• Troubleshoot/root cause analysis for defects within shift
• Stand, push, pull, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on business needs

Skills

Leadership experience

Coaching & motivation

Process improvement

Spanish fluency (preferred)

Shift planning

Job description

Gopuff is seeking a Process Lead for our Operations team in Philadelphia. Reporting to the Site Leader or Manager, you will lead the Pack and Receive and Kitchen teams during your shift, coaching and motivating the team to deliver fast, accurate orders and an excellent customer experience.

You will oversee day-to-day operations, complete checklists, train new associates, manage shift coverage, and troubleshoot issues to keep deliveries on time.