Shift Lead, Fulfillment & Pack Operations

Gopuff; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Equity program

Job summary

Gopuff is seeking a Process Lead for our Operations team in Philadelphia. You will lead the performance and day-to-day tasks of the Pack, Receive and Kitchen teams, coaching a crew to ensure high order accuracy and fast, efficient delivery for customers.

The role emphasizes team leadership, training, and problem-solving to optimize shift execution and inventory control, with a focus on safety and timely fulfillment.

Qualifications

• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 1+ years of experience in improving processes and efficiencies; ServeSafe Certification highly preferred.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and weekends.

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• Completing ICQA in low vol / min staffed periods.
• Support the associate team in path when there are any gaps in shift coverage.
• Quarterback and direct all associate activities during the shift.
• Escalate site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Ensure completion of close/open checklists for OA team.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring subsequent shifts are set up to succeed.
• Develop and train new associates within site and kitchen (if/when Site Leadership is unable to be on shift).
• Manual intervention of driver routing & dispatching.
• Shelf move activities for reorganization & backstock.
• Execute site-specific projects or initiatives (audit counts, new hire onboarding, food safety audits, etc.).
• Conduct damage + expiry process audits; assist in meeting performance objectives (labor, order volume, pack times, mispack rates, inventory accuracy).
• Troubleshoot/root cause analysis for defects within shift.
• Stand, push, pull, squat, bend, reach and walk during shifts.
• Handle products that may contain tobacco, nicotine, and/or alcohol.
• Work in freezer locations periodically throughout shifts.
• Complete additional assigned duties based on the needs of the business.

Education

ServeSafe Certification

Job description

Gopuff is seeking a Process Lead for our Operations team in Philadelphia. You will lead the performance and day-to-day tasks of the Pack, Receive and Kitchen teams, coaching a crew to ensure high order accuracy and fast, efficient delivery for customers.

The role emphasizes team leadership, training, and problem-solving to optimize shift execution and inventory control, with a focus on safety and timely fulfillment.