Operations Shift Lead: Pack, Receive & Kitchen

Gopuff; Lansdowne (Delaware County); On-site; USD 25,000 - 32,000; Full time

Job summary

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, you guide the Pack, Receive and Kitchen teams to deliver accurate orders and fast, reliable service on shift.

This on-site role emphasizes coaching, process improvement, and cross-functional collaboration to optimize inventory, packing, and delivery performance while maintaining a strong customer focus.

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 1+ years of experience in improving processes and ServeSafe Certification highly preferred

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• Completing ICQA in low vol / min staffed periods.
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product.
• Quarterback and direct all associate activities during the shift.
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed.
• Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift).
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.).

Skills

Leadership

Process improvement

Spanish language

Teamwork

Flexibility

Job description

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, you guide the Pack, Receive and Kitchen teams to deliver accurate orders and fast, reliable service on shift.

This on-site role emphasizes coaching, process improvement, and cross-functional collaboration to optimize inventory, packing, and delivery performance while maintaining a strong customer focus.