Shift Operations Lead — Pack, Inventory & Team Success

Gopuff Becomes First Instant Commerce Company; Philadelphia (Philadelphia County); On-site; USD 22,000 - 28,000; Full time

Job summary

Gopuff is seeking a Process Lead to join the Operations team in Philadelphia. You will lead the performance and day-to-day tasks of Pack, Receive, and Kitchen, coaching the team to deliver fast, accurate order fulfillment and a top-tier customer experience.

This role requires 2+ years in a leadership capacity within retail or similar, 2 years with Gopuff, and comfort with shift coverage 5pm–3am, weekends, and heavy lifting. Spanish fluency is a plus.

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent.
• 1+ years of experience in improving processes and efficiencies; ServeSafe preferred.
• Ability to work variable shifts (5pm–3am) and weekends.
• Ability to lift up to 49 pounds.
• Spanish fluency preferred.

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• Completing ICQA in low vol / min staffed periods.
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product.
• Quarterback and direct all associate activities during the shift.
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Ensure completion of close/open checklists for OA team.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed.
• Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
• Manual intervention of driver routing & dispatching.
• Shelf move activities (for reorganization & backstock)
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
• Troubleshoot/ root cause analysis for defects within shift
• Stand, push, pull, squat, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on the needs of the business

Skills

Leadership experience

Process improvement

Team coordination

Spanish language

Shift flexibility

Education

ServeSafe Certification

Job description

Gopuff is seeking a Process Lead to join the Operations team in Philadelphia. You will lead the performance and day-to-day tasks of Pack, Receive, and Kitchen, coaching the team to deliver fast, accurate order fulfillment and a top-tier customer experience.

This role requires 2+ years in a leadership capacity within retail or similar, 2 years with Gopuff, and comfort with shift coverage 5pm–3am, weekends, and heavy lifting. Spanish fluency is a plus.