Shift Operations Lead: Pack, Receive & Kitchen

Gopuff; New York (NY); On-site; USD 26,174 - 30,307; Full time

Job summary

Gopuff is seeking a Process Lead for the Operations team in New York, NY. Reporting to the Site Leader, this role sits on the leadership team with responsibility for order accuracy and fast, efficient delivery to customers.

You will lead the Pack, Receive and Kitchen shifts, coaching and motivating the team to improve the customer experience on every order. This role drives process improvements, inventory accuracy, and on-shift coverage, with shifts likely 5pm–3am, lifting up to 49 pounds, and

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent.
• 1+ years of experience in improving processes and efficiencies.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
• Team-oriented mentality.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.
• Professional fluency in Spanish, preferred.

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• Completing ICQA in low vol / min staffed periods.
• Support the associate team in path when there are any gaps in shift coverage.
• Quarterback and direct all associate activities during the shift.
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Ensure completion of close/open checklists for OA team.
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed.
• Develop and train new associates within site and kitchen (if/when Site Leadership is unable to be on shift).
• Manual intervention of driver routing & dispatching.
• Shelf move activities (for reorganization & backstock).
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)
• Conduct damage + expiry process audits
• Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
• Troubleshoot/ root cause analysis for defects within shift
• Stand, push, pull, squat, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on the needs of the business

Skills

Leadership

Coaching

Operational excellence

Inventory control

Process improvement

Education

ServeSafe Certification

Job description

Gopuff is seeking a Process Lead for the Operations team in New York, NY. Reporting to the Site Leader, this role sits on the leadership team with responsibility for order accuracy and fast, efficient delivery to customers.

You will lead the Pack, Receive and Kitchen shifts, coaching and motivating the team to improve the customer experience on every order. This role drives process improvements, inventory accuracy, and on-shift coverage, with shifts likely 5pm–3am, lifting up to 49 pounds, and