Shift Manager: People, Service & Cost Control

guernseysonic; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead and develop staff, drive sales, and control costs across shifts, while ensuring quality and customer service. The role requires handling guest and employee concerns and enforcing policies to maintain standards.

The position emphasizes supervising drive-in operations, scheduling, and performing opening/closing duties, with a focus on consistent training and adherence to health and safety rules.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns
• Monitor drive-in costs and inventory to maximize efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties as necessary during shift
• Regular attendance

Skills

Leadership

Staffing

Customer service

Problem solving

Communication

Multitasking

Job description

Guernsey Sonic is seeking an Assistant Manager to lead and develop staff, drive sales, and control costs across shifts, while ensuring quality and customer service. The role requires handling guest and employee concerns and enforcing policies to maintain standards.

The position emphasizes supervising drive-in operations, scheduling, and performing opening/closing duties, with a focus on consistent training and adherence to health and safety rules.