Shift Lead & Guest Experience Coach

guernseysonic; St. Albans (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead and develop people, execute outstanding product quality and customer service, build sales and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

You will train and supervise drive-in staff, manage staffing, handle guest and employee concerns, and ensure compliance with health and safety laws. This position requires flexible hours, including days, nights, weekends, and holidays, in a

Qualifications

• At least 2 years in restaurant management or 1 year in retail management.
• Experience running a restaurant shift without supervision.
• Strong knowledge of health and safety laws and regulations.
• Basic computer, math and reading skills.
• Excellent verbal and written communication skills.
• Ability to solve problems and multi-task under pressure.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead drive-in operations to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest and employee issues/concerns.
• Monitor drive-in costs and inventory to maximize efficiency.
• Ensure compliance with company policies and local laws.
• Perform sanitation and cleaning duties as required.
• Maintain regular attendance.

Skills

Restaurant management

Leadership

Communication skills

Problem-solving

Time management

Multi-tasking

Conflict resolution

Computer skills

Job description

Guernsey Sonic is seeking an Assistant Manager to lead and develop people, execute outstanding product quality and customer service, build sales and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

You will train and supervise drive-in staff, manage staffing, handle guest and employee concerns, and ensure compliance with health and safety laws. This position requires flexible hours, including days, nights, weekends, and holidays, in a