Shift Leader: Drive-In & Guest Experience

guernseysonic; Benton (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

guernseysonic seeks an Assistant Manager to lead shift teams, drive guest satisfaction, and control costs while ensuring adherence to policies and safety standards. The role focuses on coaching staff, delivering high-quality service, and maintaining smooth drive-in operations.

The ideal candidate has prior restaurant or retail supervisory experience and strong problem-solving and communication skills to manage daily shift activities and guest issues.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Perform opening and/or closing duties.
• Ensure compliance with all applicable federal, state, and local laws and company policies.

Skills

Restaurant management

Leadership

Communication

Problem-solving

Time management

Conflict resolution

Multi-tasking

Decision making

Basic computer skills

Math skills

Reading skills

Job description

guernseysonic seeks an Assistant Manager to lead shift teams, drive guest satisfaction, and control costs while ensuring adherence to policies and safety standards. The role focuses on coaching staff, delivering high-quality service, and maintaining smooth drive-in operations.

The ideal candidate has prior restaurant or retail supervisory experience and strong problem-solving and communication skills to manage daily shift activities and guest issues.