Shift Manager — Guest Experience & Team Leader

guernseysonic; Jackson (OH); On-site; USD 36,000 - 55,000; Full time

Job summary

Guernsey Sonic in Jackson, Ohio seeks an Assistant Manager to lead and develop staff, ensure top-quality products and guest service, and help grow sales while controlling costs during each shift. Follow standard operating policies and procedures to maintain consistency and safety.

You will supervise drive-in team members, address guest and employee concerns, oversee opening/closing duties, and maintain shift records in a fast-paced setting requiring flexibility for nights, weekends, and holidays.

Qualifications

• Minimum 2 years of restaurant management experience or 1 year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of health and safety regulations.
• Strong verbal and written communication and multi-tasking abilities.
• Proficiency in basic computer and math skills.

Responsibilities

• Train, manage, coach, and lead drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

Restaurant management

Staff coaching

Customer service

Communication skills

Leadership

Job description

Guernsey Sonic in Jackson, Ohio seeks an Assistant Manager to lead and develop staff, ensure top-quality products and guest service, and help grow sales while controlling costs during each shift. Follow standard operating policies and procedures to maintain consistency and safety.

You will supervise drive-in team members, address guest and employee concerns, oversee opening/closing duties, and maintain shift records in a fast-paced setting requiring flexibility for nights, weekends, and holidays.