Shift Manager: Lead Team, Elevate Guest Experience

Long John Silver's; Union Town (IL); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to lead shifts, supervise team members, and support management in delivering guest-focused service. The role emphasizes driving sales while ensuring food safety and team development.

The Shift Manager will handle guest inquiries, monitor staffing, and maintain a clean, safe restaurant environment. Experience in quick-service operations is preferred.

Qualifications

• High school diploma or equivalent is required.
• Minimum three months experience as a team member.
• Ability to read and interpret safety rules and operating manuals.

Responsibilities

• Address and resolve guest inquiries and concerns promptly.
• Foster positive engagement with guests.
• Ensure staffing levels meet guest service needs.
• Maintain a clean, safe environment and well‑functioning equipment.
• Ensure proper handling and presentation of ingredients and menu items for safety.
• Forecast sales, schedule staff, manage inventory, and complete weekly reports.

Skills

Guest service

Team leadership

Inventory management

Food safety

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to lead shifts, supervise team members, and support management in delivering guest-focused service. The role emphasizes driving sales while ensuring food safety and team development.

The Shift Manager will handle guest inquiries, monitor staffing, and maintain a clean, safe restaurant environment. Experience in quick-service operations is preferred.