Shift Manager: Lead Guest Experience & Team Excellence

Long John Silver's; Connersville (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead the team and ensure an outstanding guest experience. You will drive service quality, manage staffing, and uphold food safety and cleanliness standards in a fast-paced restaurant environment.

The role focuses on coaching Crew and Restaurant Management, meeting sales goals, and delivering a welcoming atmosphere that motivates guests to return.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and ability to work rotating shifts.
• Completed Shift Manager Training.
• Value customer service and ability to positively impact guests' experience.
• Able to work in a fast-paced environment.
• Commitment to timeliness and sense of urgency.
• Ability to read and interpret safety rules, operating and maintenance instructions, and manuals.
• Basic math skills for counting and measuring ingredients.

Responsibilities

• Guarantees 100% satisfaction for every Long John Silver's guest.
• Resolves customer concerns promptly to ensure guests leave happy.
• Inspires and motivates crew members and management to exceed performance goals.
• Leads team in collecting and acting on Voice of the Customer feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Follows teamwork, respect, and accountability among crew and leadership.
• Delivers positive engagement during every guest interaction.
• Maintains proper storage, handling, and quality of all ingredients.
• Drives profitability by managing projections and reducing waste.
• Creates an inviting atmosphere encouraging repeat visits.
• Provides ongoing coaching and training opportunities for staff.
• Communicates sales goals, deadlines, and expectations clearly.
• Gains expertise in scheduling, inventory, and performance reporting.
• Ensures compliance with cash control, security, safety, and food quality standards.
• Performs additional duties as assigned by restaurant management.

Skills

Customer service

Team leadership

Fast-paced environment

Time management

Communication

Education

High School Diploma or Equivalent

Tools

Shift Manager Training

Job description

Long John Silver's is seeking a motivated Shift Manager to lead the team and ensure an outstanding guest experience. You will drive service quality, manage staffing, and uphold food safety and cleanliness standards in a fast-paced restaurant environment.

The role focuses on coaching Crew and Restaurant Management, meeting sales goals, and delivering a welcoming atmosphere that motivates guests to return.