Shift Manager - Guest Experience & Operations Leader

Long John Silver's; Anderson (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The role focuses on guest satisfaction, team development, and growing sales and profits.

Responsibilities include addressing guest inquiries, engaging with guests, managing staffing, maintaining a safe and clean environment, ensuring proper food handling, and forecasting sales with weekly reporting.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns promptly.
• Engage with guests in a positive and professional manner.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, clean environment and ensure equipment is in good working order.
• Ensure ingredients and menu items are handled, prepared, and presented with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest service

Team leadership

Scheduling

Inventory control

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The role focuses on guest satisfaction, team development, and growing sales and profits.

Responsibilities include addressing guest inquiries, engaging with guests, managing staffing, maintaining a safe and clean environment, ensuring proper food handling, and forecasting sales with weekly reporting.