Shift Manager — Lead Team, Elevate Guest Experience

Fresh Dining Concepts; Joliet (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty shift meals

Paid training

Advancement opportunities

Free uniforms

Health insurance potential

401(k) plan

Job summary

Auntie Anne's in Joliet, IL is seeking a Shift Manager to lead shifts, coach team members, and ensure top guest service. You’ll bake and serve products to brand standards, manage cash, and uphold safety procedures in a fast-paced environment.

The role requires reliability, punctuality, and the ability to work weekends with flexible scheduling. Prior supervisory or lead experience is a plus, and the company offers opportunities for growth.

Qualifications

• Must be 18 years or older.
• Reliable transportation and consistent attendance.
• Availability to work at least one weekend day.
• Flexible availability including evenings, weekends, and holidays.
• Strong communication, leadership, and guest service skills.
• Food Handler Certification (within 30 days of hire) required or obtainable.

Responsibilities

• Welcome guests with friendly, professional service.
• Lead shifts, coach team members, and ensure coverage.
• Prepare, bake, and serve Auntie Anne's products to brand standards.
• Maintain food safety and guest service standards.
• Handle cash and transactions accurately.
• Assist with opening/closing procedures and shift execution.
• Monitor shift productivity and performance.
• Resolve guest concerns promptly and professionally.
• Support training and development of team members.
• Maintain a clean, organized, and safe work environment.

Skills

Leadership

Teamwork

Guest service

Punctuality

Communication

Cash handling

Problem solving

Reliability

Education

High school diploma

Food Handler Certification

Tools

POS systems

Job description

Auntie Anne's in Joliet, IL is seeking a Shift Manager to lead shifts, coach team members, and ensure top guest service. You’ll bake and serve products to brand standards, manage cash, and uphold safety procedures in a fast-paced environment.

The role requires reliability, punctuality, and the ability to work weekends with flexible scheduling. Prior supervisory or lead experience is a plus, and the company offers opportunities for growth.