Shift Manager – Lead Service, Training & Profitability

Arby's, Inc.; Greeneville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

PTO

Bonus Program

Job summary

AES Restaurant Group, LLC is seeking a Shift Manager to oversee restaurant operations and lead team members during assigned shifts. You will be responsible for maintaining service quality, guest satisfaction, and smooth daily operations.

The role emphasizes training, coaching, and enforcing policies to achieve financial and service goals across all shifts. Prior leadership in a fast-paced restaurant is preferred.

Qualifications

• Treat others with respect and communicate professionally.
• Coach and develop team members to improve performance.
• Maintain composure and resilience in a fast-paced setting.
• Lead with integrity and focus on guest satisfaction.
• Demonstrate strong leadership and decision making under pressure.
• Manage P&L responsibilities and overall operations.
• Effectively communicate goals and expectations to staff.

Responsibilities

• Oversee restaurant operations and direction of team during shifts.
• Ensure outstanding service and guest satisfaction.
• Take full accountability for operations when management is not present.
• Utilize systems to run the restaurant efficiently on all shifts.
• Implement cash handling and inventory controls.
• Set and meet goals for service, operations and finances.

Skills

Leadership

Team Coaching

Customer Service

P&L Management

Operations Management

Integrity

Emotional Resilience

Fast-paced Environment

Communication

Tools

AES systems

Cash & Inventory controls

Job description

AES Restaurant Group, LLC is seeking a Shift Manager to oversee restaurant operations and lead team members during assigned shifts. You will be responsible for maintaining service quality, guest satisfaction, and smooth daily operations.

The role emphasizes training, coaching, and enforcing policies to achieve financial and service goals across all shifts. Prior leadership in a fast-paced restaurant is preferred.