Shift Manager: Lead Operations & Guest Experience

Hunter Super Techs - TurnPoint; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Shift Manager in Jacksonville, FL to lead daily operations in a fast-paced restaurant environment. You will open/close the restaurant, supervise crew, manage cash handling, and ensure food safety and customer satisfaction.

The role requires a high school diploma or GED, 18+ years old, and prior restaurant or customer service experience. Onboarding is done through Workday; ServSafe certification by training end is expected.

Qualifications

• High School Diploma or GED required.
• At least 18 years of age.
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience.
• Available for full time and close/ shifts.
• Ability to multi-task in a fast-paced environment.
• Must obtain ServSafe certification by end of training.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
• Perform walk-throughs to ensure readiness to open/close or rush situations.
• Supervise crew members and Team Trainers to maximize retention.
• Oversee shift tasks to meet quality, production, and service standards with a safe environment.
• Assist in scheduling to ensure proper coverage and customer service levels.
• Address VOC issues and resolve customer concerns as needed.
• Onboard new hires in Workday.

Skills

Food safety procedures

Customer service

Multi-tasking

Team leadership

Communication

Education

High School Diploma or GED

Tools

Workday

Job description

Hunter Super Techs - TurnPoint is seeking a Shift Manager in Jacksonville, FL to lead daily operations in a fast-paced restaurant environment. You will open/close the restaurant, supervise crew, manage cash handling, and ensure food safety and customer satisfaction.

The role requires a high school diploma or GED, 18+ years old, and prior restaurant or customer service experience. Onboarding is done through Workday; ServSafe certification by training end is expected.