Shift Lead: Guest Experience & Team Coach

Hunter Super Techs - TurnPoint; Northwood (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Shift Manager to support day-to-day restaurant operations, coach team members, and uphold food safety standards during your shift.

You will drive service excellence, supervise staff, handle shift paperwork and cash deposits, and maintain a clean, organized dining environment. 6+ months QSR/retail experience and ServSafe certification are a plus.

Qualifications

• 6+ months of QSR or retail experience.
• Ability to lead a team with enthusiasm and fairness.
• Dependable and self-motivated.
• ServSafe certification is a plus.

Responsibilities

• Supervise and support team during your shift.
• Ensure guest satisfaction through high standards of service and quality.
• Handle shift-related paperwork, cash handling, and deposits.
• Maintain a clean, safe, and organized environment.
• Train and coach team members.
• Monitor shift performance and communicate with leadership.

Skills

Team leadership

Customer service

Communication

Cash handling

Food safety

Coaching

Education

ServSafe certification

Tools

POS systems

Job description

Hunter Super Techs - TurnPoint is seeking a Shift Manager to support day-to-day restaurant operations, coach team members, and uphold food safety standards during your shift.

You will drive service excellence, supervise staff, handle shift paperwork and cash deposits, and maintain a clean, organized dining environment. 6+ months QSR/retail experience and ServSafe certification are a plus.