Shift Manager: Lead Bakery & Guest Experience

Harri; San Jose (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty meals

Employee discounts

Training and development opportunities

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne’s & Cinnabon is hiring a Shift Manager in San Jose, CA. You will lead the team per shift, uphold quality, safety, and guest experience standards, and coach staff to perform at their best. The role blends operations, opening/closing duties, and cash handling in a fast-paced bakery setting.

Join a team that values flexible scheduling, training, and growth opportunities. Benefit from free meals, discounts, uniforms, and a path to career advancement in a beloved brand family.

Qualifications

• Must be 18 years or older.
• 0–1 year of food service, bakery, or retail experience.
• High school diploma or equivalent experience.
• Basic math and computer skills (Microsoft Office, POS systems).
• Food handler certification (current or obtained within 30 days of hire).
• TB clearance required (if applicable by location).

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Handle challenges confidently—from team needs to guest concerns.
• Support operations for both Auntie Anne's and Cinnabon products and standards.
• Know when to elevate issues to store leadership.
• Assist with opening and closing procedures, cash handling, and inventory management.

Skills

Leadership

Customer service

Flexible scheduling

Cash handling

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

Auntie Anne’s & Cinnabon is hiring a Shift Manager in San Jose, CA. You will lead the team per shift, uphold quality, safety, and guest experience standards, and coach staff to perform at their best. The role blends operations, opening/closing duties, and cash handling in a fast-paced bakery setting.

Join a team that values flexible scheduling, training, and growth opportunities. Benefit from free meals, discounts, uniforms, and a path to career advancement in a beloved brand family.