Shift Manager: Lead a Warm, High-Energy Coffee Team

Starbucks; Leicester (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Dental & Vision

Tuition assistance

401(k) match

Paid vacation

Parental leave

Sick time

Job summary

Starbucks is seeking a shift manager in Massachusetts to lead store operations and create a welcoming space for customers and partners. You will mentor the team, drive guest satisfaction, and help develop leaders for future roles within the company.

The role emphasizes hands-on leadership, training, and the ability to run a multi-million dollar business while fostering a positive, inclusive store culture and community presence.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service
• One year supervising the work of others, teambuilding, coaching
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

Responsibilities

• Lead store operations and guest experience
• Mentor and coach team members
• Prepare for advancement within Starbucks journey and contribute to a welcoming community environment

Skills

Retail management

Team leadership

Coaching

Organizational skills

Sales-oriented

Customer service

Job description

Starbucks is seeking a shift manager in Massachusetts to lead store operations and create a welcoming space for customers and partners. You will mentor the team, drive guest satisfaction, and help develop leaders for future roles within the company.

The role emphasizes hands-on leadership, training, and the ability to run a multi-million dollar business while fostering a positive, inclusive store culture and community presence.