Shift Manager - Lead Team, Elevate Customer Experience

Starbucks; Boston (MA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Tuition coverage

Job summary

Starbucks is seeking a shift manager in Boston to lead a team, drive excellent guest experiences, and manage daily store operations. You will mentor partners, uphold standards, and help them advance through development and training opportunities.

The role emphasizes hands-on leadership, mentorship, and the ability to run a multi-million dollar business while fostering a welcoming community environment.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead a store team to deliver exceptional guest experience.
• Manage daily store operations and staff performance.
• Mentor and develop partners for career growth.
• Uphold company standards and policies.

Skills

Retail management

Customer service

Team leadership

Operations knowledge

Job description

Starbucks is seeking a shift manager in Boston to lead a team, drive excellent guest experiences, and manage daily store operations. You will mentor partners, uphold standards, and help them advance through development and training opportunities.

The role emphasizes hands-on leadership, mentorship, and the ability to run a multi-million dollar business while fostering a welcoming community environment.