Shift Manager in Training

McDonald's; Lorain (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401K match program

Flexible scheduling

Paid Time Off

Tuition reimbursement

Employee discounts

Health, Dental, Vision and Life Insurance

Job summary

A leading fast-food chain is looking for a Shift Manager in Training in Lorain, Ohio. This role involves leading shifts, ensuring excellent customer service and safety, and managing the crew. The ideal candidate has prior managerial experience, a strong customer service orientation, and the ability to thrive in a fast-paced environment. The position also offers flexible scheduling and various benefits.

Qualifications

• Previous managerial experience is required, ideally within a restaurant, retail or hospitality environment.
• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.

Responsibilities

• Lead shifts ensuring fast, accurate, and friendly customer experiences.
• Provide leadership to crew and other managers during shifts.
• Monitor safety, security, and profitability.

Skills

Previous managerial experience

Strong customer service focus

Effective communication

Ability to make decisions

Team player with flexible schedule

Job description

This position is for a Shift Manager in Training. Ideal candidates should have previous Manager experience. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older for this position.

If you do not have previous Shift Leader experience, please consider applying for a Maintenance or Crew position.

Flexible scheduling with a side of always feeling valued. McDonald’s offers a job combo that will fit YOU.

Responsibilities

Managers lead shifts every week, ensuring customers get a fast, accurate, friendly experience. A Shift Manager provides leadership to crew and other managers during a shift to ensure great quality, service and cleanliness to customers.

Tasks (Not Limited To)

• Planning for each shift


• Monitoring performance during the shift


• Taking action to ensure the team meets McDonald’s standards


• Monitoring safety, security, and profitability


• Communicating with other Shift Managers and crew


• Motivating, delegating, and coaching the team


• Completing assigned cleanliness tasks


• Completing assigned planned maintenance tasks

Additional Responsibilities

• Food Safety


• Internal Communication


• Inventory Management


• Daily Maintenance and Cleanliness


• Managing Crew


• Quality Food Production


• Exceptional Customer Service


• Safety and Security


• Training

Benefits

• Competitive pay


• Bonus program


• 6% 401K match program


• Flexible scheduling


• Paid Time Off


• Tuition reimbursement and/or educational assistance


• Training and advancement opportunities


• Employee discounts and free meals


• Health, Dental, Vision and Life Insurance


• Short-Term and Long-Term disability


• Discounted offerings from partners such as Verizon, AT&T, Great Wolf Lodge, Regal Cinemas, Car Rentals and many more with MCDPERKS.com


• And much more!

Success Traits

• Lead the experience: Oversee and lead crew and other managers on your shift


• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience


• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards


• Take action first: Take measures around safety, security, inventory, and profitability


• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant


• Be results oriented: Drive and expect a high level of performance from the team

Qualifications & Requirements

• Previous managerial experience is required, ideally within a restaurant, retail or hospitality environment.


• Passion for helping and serving others (customers and fellow team members)


• Strong customer service and support focus


• The ability to communicate effectively and anticipate customer needs


• Ability to provide solutions and make decisions in a fast-paced environment


• Positive team player with flexible schedules who likes to have fun

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.