Shift Manager in Training

McDonald's; Sandusky (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) match program

Flexible scheduling

Paid Time Off

Tuition reimbursement

Employee discounts

Health insurance

Job summary

A leading fast-food franchise in Sandusky, Ohio is looking for a Shift Manager in Training. This role involves overseeing shifts, ensuring excellent customer service, and managing crew performance. Candidates should have prior managerial experience in a fast-paced environment and be a team player. Competitive pay and various benefits are offered including tuition reimbursement and flexible scheduling.

Qualifications

• Previous managerial experience in restaurant, retail or hospitality.
• Strong customer service support focus.
• Ability to communicate effectively and anticipate needs.

Responsibilities

• Lead shifts ensuring fast, accurate customer service.
• Supervise food safety and cleanliness standards.
• Motivate and coach team members.

Skills

Previous managerial experience

Customer service focus

Effective communication

Problem-solving in fast-paced environment

Team player

Job description

Shift Manager in Training

Apply for the Shift Manager in Training role at McDonald’s.

This position is for a Shift Manager in Training. Ideal candidates should have previous Manager experience. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older for this position.

If you do not have previous Shift Leader experience, please consider applying for a Maintenance or Crew position.

Responsibilities

• Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience.
• Lead the experience: Oversee and lead crew and other managers on your shift.
• Inspire and empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results oriented: Drive and expect a high level of performance from the team.

Typical Tasks

• Planning for each shift.
• Monitoring performance during the shift.
• Taking action to ensure the team meets McDonald’s standards.
• Monitoring safety, security, and profitability.
• Communicating with other Shift Managers and crew.
• Motivating, delegating, and coaching the team.
• Completing assigned cleanliness tasks.
• Completing assigned planned maintenance tasks.

Key Areas of Responsibility

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Training

Required Experience & Skills

• Previous managerial experience, ideally within a restaurant, retail or hospitality environment.
• Passion for helping and serving others (customers and fellow team members).
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• Ability to provide solutions and make decisions in a fast‑paced environment.
• Positive team player with flexible schedules.

Benefits

• Competitive pay
• Bonus program
• 6% 401(k) match program
• Flexible scheduling
• Paid Time Off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals
• Health, dental, vision, and life insurance
• Short‑term and long‑term disability
• Discounted offerings from partners such as Verizon, AT&T, Great Wolf Lodge, Regal Cinemas, car rentals and many more with MCDPERKS.com
• And much more!

Equal Opportunity Employer

McDonald’s is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This posting is for a position in a restaurant owned and operated by an independent franchisee. The franchisee owns a license to use McDonald’s logos and food products. However, the franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant.

For applicants with disabilities, please contact the restaurant you are applying to request accommodation(s).

Please note, this job posting provides general information about the role but is not a complete description of all duties. Employees perform a variety of tasks each day and this posting does not list every essential function.