Shift Manager

McDonald's; Town of Thorp (WI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Starting pay

Referral bonus

Free meals

Meal discounts

Uniforms

Vacation eligibility

401K eligibility

Insurance program

Performance reviews

Job summary

McDonald’s in Wisconsin is seeking a Shift Manager to lead daily restaurant operations, oversee crew scheduling, and ensure a fast, accurate, friendly guest experience.

You will motivate and empower the team, supervise food safety and cleanliness to McDonald’s standards, take action on safety, inventory and profitability, and champion ongoing training and development.

Qualifications

• Passion for helping and serving others.
• Strong customer service focus.
• Effective communication and anticipation of customer needs.
• Ability to provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Oversee crew schedules.
• Inspire and empower the team to provide an outstanding guest experience.
• Supervise food safety and cleanliness to McDonald’s standards.
• Take action on safety, security, inventory, and profitability.
• Cultivate training and continued learning within the restaurant.
• Be results oriented and drive high team performance.

Skills

Customer service

Communication

Leadership

Teamwork

Decision making

Job description

Benefits

• Starting up to $16.00
• Bonus and incentive programs
• Earn a $100 gift card for referring friends and family
• Free meal each day you work
• Meal discounts when not working
• Free uniforms
• Vacation eligibility (full-time)
• 401K eligibility (full-time)
• Cost-Deferred insurance program (full-time)
• Bi-Annual performance reviews and raises

Job Overview

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

To Be a Successful Shift Manager, You’ll Need

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and
• To provide solutions and make decisions in a fast-paced environment

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

As a Shift Manager, You May Be Responsible For

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.