Shift Manager II: Lead Team, Elevate Service & Safety

HMSHost International; Boston (MA); Presencial; USD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transit benefits

401(k) retirement plan with company**

Resumo da oferta

HMSHost is seeking a Manager II to assist branch management in tactically executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, staffed, and operating to high standards, using prescribed policies to guide decisions.

You will participate in hiring, schedule creation, safety compliance, and keeping guests satisfied while leading teams across units. Training and growth opportunities are available.

Qualificações

• Requires a minimum of 4 years food and beverage, cash handling, and customer service experience.
• Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
• Ability to speak, read and comprehend instructions, and communicate with customers.

Responsabilidades

• Completes opening, daily and closing procedures/checklists per company policies.
• Supervises day-to-day activities of associates within a defined unit or group of restaurants.
• Ensures compliance with AB (adult beverage) procedures and policies by staff.
• Assists in interviewing, hiring, promotions, and status changes to the GM for unit staff.
• Schedules and assigns tasks to ensure shifts are covered and operations run smoothly.
• Monitors rest breaks and meal periods for all associates.
• Ensures cleanliness, stock, and visual appeal of display areas.
• Ensures equipment is in good working order and cash handling is compliant.

Conhecimentos

Food & beverage experience

Cash handling

Customer service experience

Supervisory experience

Scheduling awareness

Descrição da oferta de emprego

HMSHost is seeking a Manager II to assist branch management in tactically executing complex QSR or Casual Dine restaurant operations. You will ensure the restaurant is clean, staffed, and operating to high standards, using prescribed policies to guide decisions.

You will participate in hiring, schedule creation, safety compliance, and keeping guests satisfied while leading teams across units. Training and growth opportunities are available.