Restaurant Operations Lead II

HMSHost; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

401(k) retirement plan with company 14

Company paid life insurance

Tuition reimbursement

Employee assistance program

Referral program

Training and career growth

Job summary

HMSHost is seeking a Manager II to support branch management in executing complex QSR or Casual Dine operations. The role ensures the restaurant is clean, ready for business, staffed, and operates to high standards, using established policies to guide decisions.

Responsibilities include opening/closing duties, supervising associates, enforcing wellness and safety procedures, and managing orders, deliveries and schedules while maintaining cash handling security.

Qualifications

• Requires minimum 4 years in food and beverage, cash handling and customer service.
• Requires at least 2 years of supervisory or lead experience in casual dine.
• Ability to read, follow instructions and communicate with customers clearly.

Responsibilities

• Completes opening, daily and closing procedures/checklists per policy.
• Supervises day-to-day activities of associates within units.
• Ensures compliance with all alcohol policies and AB procedures.
• Participates in hiring process and advises on staff status changes.
• Assigns tasks, prepares schedules and ensures shifts are covered.
• Ensures rest breaks and meals are taken by associates.

Skills

Food and beverage experience

Cash handling

Customer service

Supervisory experience

Job description

HMSHost is seeking a Manager II to support branch management in executing complex QSR or Casual Dine operations. The role ensures the restaurant is clean, ready for business, staffed, and operates to high standards, using established policies to guide decisions.

Responsibilities include opening/closing duties, supervising associates, enforcing wellness and safety procedures, and managing orders, deliveries and schedules while maintaining cash handling security.