Shift Manager: Food Safety, Service & Quality

McDonald's Restaurants Limited; Hampton (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead shift operations, uphold brand standards, and ensure safe, fast, and friendly service across all channels. You will supervise crew, manage labor, and enforce food safety and cleanliness during your shift.

The role emphasizes coaching, resolving guest concerns, and communicating effectively with the leadership team to maintain operational excellence and a welcoming restaurant environment.

Qualifications

• Experience leading restaurant teams on-shift.
• Knowledge of food safety procedures and cleanliness standards.
• Ability to manage labor deployment and costs.
• Strong customer service orientation and hospitality.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions, and manage floor operations to ensure fast, accurate service.
• Monitor quality, speed of service, order accuracy, and hospitality.
• Enforce food safety procedures, proper handwashing, and cleanliness standards.
• Coach and develop team members with real-time feedback and recognition.
• Communicate shift performance and issues to General Manager; document incidents.

Skills

Shift leadership

Food safety

Team coaching

Customer service

Cash handling

Job description

McDonald’s is seeking a Certified Swing Manager to lead shift operations, uphold brand standards, and ensure safe, fast, and friendly service across all channels. You will supervise crew, manage labor, and enforce food safety and cleanliness during your shift.

The role emphasizes coaching, resolving guest concerns, and communicating effectively with the leadership team to maintain operational excellence and a welcoming restaurant environment.