Shift Manager & Team Leader - Fast-Paced Food Service

McDonald's Restaurants Limited; Laconia (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to oversee daily restaurant operations on assigned shifts, ensuring safety, efficiency and adherence to brand standards across all service channels.

The role directs crew, manages floor operations, trains staff, and protects assets through proper cash handling and compliance. It emphasizes quality, service, and cleanliness to deliver an exceptional guest experience.

Qualifications

• Experience leading a restaurant shift and directing crew.
• Knowledge of food safety procedures and brand standards.
• Ability to train and coach team members on service behaviors.
• Commitment to fast, friendly, accurate service.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign roles, and manage floor operations.
• Ensure food safety, cleanliness, and equipment maintenance.
• Monitor speed of service, order accuracy, and hospitality.
• Communicate shift performance and staffing needs to management.

Skills

Leadership

Shift management

Customer service

Food safety

Tools

Cash handling procedures

Job description

McDonald’s is seeking a Certified Swing Manager to oversee daily restaurant operations on assigned shifts, ensuring safety, efficiency and adherence to brand standards across all service channels.

The role directs crew, manages floor operations, trains staff, and protects assets through proper cash handling and compliance. It emphasizes quality, service, and cleanliness to deliver an exceptional guest experience.