Shift Manager - Environmental Services - Aria

MGM Resorts International; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Professional development

Free meals

Free parking

Wellness programs

Discounts

Job summary

MGM Resorts International in Las Vegas is seeking an Environmental Services Shift Manager to lead daily EVS/PAD operations, ensure spotless guest areas, and uphold brand standards across the property.

You will supervise frontline teams, apply scheduling and labor-management practices, coach staff, and drive a culture of safety and hospitality in a fast-paced resort environment. This role directly impacts guest experiences and WOW moments.

Responsibilities

• Oversee daily EVS/PAD operations on the assigned shift to maintain cleanliness and presentation.
• Identify and address issues in public areas, offices, back-of-house spaces, and the casino to uphold high standards.
• Utilize scheduling and labor-management knowledge to support efficient operations and staffing.

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team as an Environmental Services Shift Manager, where you’ll play a key leadership role in maintaining cleanliness, presentation, and overall guest experience throughout the property. In this role, you’ll oversee daily EVS/PAD operations, support team members, and help ensure operational excellence in a fast-paced resort environment.

Working closely with leadership and frontline teams, you’ll drive service standards, support daily operations, and help create a clean, welcoming environment guests will remember.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversee daily operations for the assigned shift while consistently providing professional, friendly, and engaging service
• Conduct frequent inspections of public areas, offices, back-of-house areas, and the casino to maintain high cleanliness standards
• Utilize scheduling and labor management knowledge to support efficient operations
• Demonstrate strong organizational, leadership, training, and coaching skills while effectively working under time constraints with attention to detail

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in EVS/PAD Management within a similar Forbes Travel Guide 5 Star or AAA 5 Diamond Resort
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail and entertainment discounts