Environmental Services Supervisor - Luxor

MGM Resorts International; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health benefits

Professional development

Job summary

MGM Resorts International in Las Vegas, NV seeks an Environmental Services Supervisor to enhance guest experiences through proactive leadership and superior cleaning standards. You will guide a team of EVS staff, ensuring consistent service quality across casino and public areas.

Responsibilities include shift supervision, coaching, inspections, and coordinating with facilities on maintenance issues. The role emphasizes professional service, teamwork, and responsive guest care in a dynamic

Qualifications

• Minimum 21 years old
• High School Diploma or GED required
• Minimum of 2 years of relevant prior experience
• Experience in general cleaning within a resort environment preferred

Responsibilities

• Supervise EVS team; assist with scheduling, coaching, counseling and training
• Address employee questions and guest concerns to ensure service standards
• Provide direction to achieve high cleanliness across casino, public areas, offices
• Conduct daily inspections, briefings and training updates
• Prepare end of shift reports and coordinate facility maintenance issues
• Deliver professional, friendly and engaging service consistently
• Assist with other administrative and operational tasks with department leadership

Skills

Supervisory experience

Scheduling

Guest service

Training & coaching

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Description

THE JOB:

The Environmental Services Supervisor will set the stage for guest experience with your smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Responsible for supervisory duties for team of environmental Services (EVS) employees. Assists with scheduling, coaching, counseling, discipline and training of employees
• Manages employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift
• Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas
• Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training
• Responsible for preparing end of shift report and manage any property maintenance issues with facilities
• Consistently offer professional, friendly and engaging service
• Assist with other administrative and operational functions in collaboration with department leadership

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years old required
• High School Diploma or GED required
• Minimum of 2 years of relevant prior experience required
• Experience in general cleaning within a resort environment preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community