MGM Rewards Manager - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on travel, dining, and more

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas is seeking a Players Club Manager to oversee development, execution, and sustainability of guest experience programs. You will respond to needs, develop recommendations, and implement solutions with property operating teams to enhance programs.

The ideal candidate brings a hospitality/management background, 2+ years in a supervisory role within slot operations or a gaming environment, and flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Bachelor's Degree in hospitality, management, or related field required.
• 2+ years as a manager or supervisor in Slot Operations or a gaming environment required.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Strategize with management to meet department, property, and corporate goals via KPI analysis.
• Analyze data and adjust strategy to improve guest experience through new programs and technology.
• Develop and implement programs to increase employee engagement and guest service, aligned with company goals.
• Create and maintain a work environment emphasizing client service, teamwork, feedback, recognition, respect, and succession planning.
• Regularly review and update departmental policies and procedures to stay current.

Skills

Leadership

Team Management

Guest Experience

Data Analysis

Education

Bachelor's degree

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Players Club Manager oversees and coordinates the development, execution, and sustainability of program improvement initiatives in support of the properties' overall guest experience strategy. This role will respond and proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of programs and improve the guest experience. All duties are to be performed in accordance with departmental and property policies and procedures.

THE DAY-TO-DAY:

• Strategize with management to meet all department, property and corporate goals and financial initiatives through the analysis of KPIs
• Analyze data and make necessary adjustments to current strategy to improve guest experience through research, development, evaluation, and implementation of new programs, services, products, and technology to maintain competitive position in the market
• Develops and implements programs to increase and improve employee engagement and guest service and aligns with all property and company goals
• Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s commitment to engagement, purpose, and respect
• Regularly reviews and updates departmental policies and procedures to ensure practices are relevant and up to date

THE IDEAL CANDIDATE:

• Bachelor's Degree in hospitality, management, or related field required
• 2+ Years of prior relevant experience as a manager or supervisor role in Slot Operations or a gaming environment required
• Ability to work varied shifts, including weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW?