Environmental Services Supervisor - Park MGM

MGM Resorts; United States; On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health & Income Protection

Development programs

Free meals

Free parking

Wellness programs

Discounts

Job summary

MGM Resorts International is hiring an Environmental Services Supervisor at Park MGM in Las Vegas, NV. You will lead a team to deliver clean, welcoming environments and exceptional guest experiences, aligning with our WOW memories promise.

Ideal candidates bring at least two years of EVS/PAD experience, a high school diploma or GED, and strong customer service and interpersonal skills. This role offers growth opportunities, health benefits, and employee dining privileges.

Qualifications

• High school diploma or GED required.
• Two years of relevant EVS/PAD experience preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Supervise EVS team: scheduling, training, coaching, and discipline.
• Maintain highest cleanliness in casino and public areas.
• Address guest questions and ensure service standards.
• Conduct daily inspections, pre-shift briefings, and training.
• Coordinate end-of-shift reports with Facilities.

Skills

EVS supervision

Customer service

Team leadership

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

As an Environmental Services Supervisor at Park MGM, you will play a key role in creating an exceptional guest experience from the moment our guests arrive. Through your leadership, attention to detail, and commitment to service excellence, you will inspire your team to deliver clean, welcoming, and memorable environments. By understanding and anticipating guest needs, you will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Supervise a team of Environmental Services (EVS) employees, including scheduling, training, coaching, counseling, and disciplinary responsibilities
• Provide direction and support to ensure the highest cleanliness standards are maintained throughout the casino, public areas, offices, and other assigned areas
• Manage employee questions and guest concerns, ensuring all department procedures, policies, and service standards are followed during the shift
• Conduct daily inspections, pre-shift briefings, and team updates; provide training, coaching, and facilitate required compliance training as needed
• Prepare end-of-shift reports and coordinate with Facilities to address property maintenance issues

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in EVS/PAD within a similar Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW ?